FAQ

Do I have to make a reservation?
We do not require reservations for any of our tours and welcome walk up guests. However, we have a limited number of guests allowed per tour (20 maximum), so in order to secure the time and date of your preference we strongly suggest that you make a reservation. We offer several ways for you to purchase advance tickets. To reserve your spot you can either use our easy and secure online booking feature, call the hotline at (843) 478-7573, or visit us at our desk inside the Double Tree Hotel at 181 Church Street between the hours of 9am and 5pm, just steps away from the Historic City Market downtown.

 

Do you offer refunds for advance purchase tickets?
If you would like to request a refund for a tour that has been prepaid, please send an email to [email protected] with the name and email address used to make the reservation, the date and time of the reservation. We will refund requests made 48 hours prior to the tour start time, minus a processing fee. There are no fees for changing the time or date if made 24 hours prior to the start of the tour.

What if it rains?
Charleston is known for unexpected and sporadic showers especially in the summertime. We generally have a “rain or shine” policy, but reserve the right to cancel tours in potentially dangerous weather conditions. If we must cancel your tour, we will notify you by email, by phone or both prior to the start time.

Where do the tours meet?
Departure locations vary depending on the tour.  Our Historic Charleston Walk meets just outside City Hall at 80 Broad Street.  This Holy City Tour meets in front of St Philip’s Church under the Portico facing Church Street.  The Off the Beaten Path Charleston Tour meets on the steps of the Library Society Building at 164 King Street.  Our Haunted History Tour meets on the steps of the Confederate Museum located at 188 Meeting Street.  Please read your confirmation email carefully for your specific departure location instructions.  Please arrive a few minutes early for your tour. All tours will leave promptly at the scheduled time.

Where should I park?  There are several “pay as you go” parking garages and open air lots scattered throughout the downtown area.   For more parking information click here, and for a detailed map click here.

How long are the tours?
All of our tours are at least 90 minutes (some tours will last as long as 2.5 hours) and cover a distance of approximately 1.5 to 2 miles, depending on the tour. We move along at a comfortable pace and there are plenty of opportunities to rest and take pictures, so don’t forget your camera!

Are your tours family friendly?
Yes, absolutely.  All of our tours are family friendly and fun for all ages.  Please note that the content of our ghost tours may be frightening for very small children.  We leave this up to the discretion of the parents.

What is your cancellation policy?
All walking tours can be cancelled up to 48 hours prior to the walk with an 85% refund. There will be no refunds for tours cancelled within 48 hours. If you need to change your reservation, no problem, as long as the change request is made 24 hours prior to the tour start time.

What payment methods do you accept?
All advance payment must be made by credit card, either over the phone or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. If you prefer to pay in person, you can do so with a credit card or in cash with the attendant at our desk inside the lobby of the Double Tree Hotel at 181 Church Street between the hours of 9am and 4pm. We accept Visa, Mastercard, Discover and American Express.

Do you accept last-minute bookings?
When we have space! Check our website’s online booking for availability first. If you can’t find what you’re looking for, there is a chance that it’s sold out or it may just be unavailable online because it is within a day or two of the tour. When in doubt, give us a call and we can always reserve a spot for you, depending on availability, of course. A minimum of 48 hours is required to book any private tour.

Should I tip my guide?
It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. The amount is completely up to you.

Do you offer private tours?
Yes! If you are traveling in a group and would like to inquire about a private or group tour, or if you would like to request a private tour with a particular tour guide, please send us an email at [email protected] with the day and time of your preference and the tour guide you would like to request (if applicable) and we will send you a quote and confirm availability.

Can I request a particular tour guide?
We will do our best to accommodate requests for particular tour guides, but cannot guarantee the availability of specific tour guides for our regularly scheduled tours. However, if you are interested, we would be happy to send you a quote for a private tour with your requested guide, based on availability. Please email us at [email protected] for more information.