FAQ

If you would like to request a refund for a tour that has been prepaid, please call us at 843 478 7573. We will refund requests made 24 hours prior to the tour start time. There are no fees for changing the time or date if made 2 hours prior to the start of the tour.

Charleston is known for unexpected and sporadic showers especially in the summertime. We generally have a “rain or shine” policy, but reserve the right to cancel tours in potentially dangerous weather conditions. If we must cancel your tour, we will notify you by email, by phone or both prior to the start time and a reschedule or full refund will be offered.

Departure locations vary depending on the tour.  Our Historic Charleston Walk and the Off the Beaten Path tour meets just outside City Hall at 80 Broad Street.  This Holy City Tour meets in front of St Philip’s Church under the Portico facing Church Street.  The Alleys & Hidden Passages Tour meets on the North side of the Old Exchange Building at 122 E Bay St near the benches.  Please read your confirmation email carefully for your specific departure location instructions.  Please arrive a few minutes early for your tour. All tours will leave promptly at the scheduled time.

There are several “pay as you go” parking garages and open air lots scattered throughout the downtown area.   If you are joining us for the Charleston History Tour, we recommend the parking garage at 85 Queen Street.  For more parking information click here, and for a detailed map click here.

All of our tours are 2 hours (some tours will last as long as 2.5 hours) and cover a distance of approximately 1.5 to 2 miles, depending on the tour. We move along at a comfortable pace and there are plenty of opportunities to stop and take pictures, so don’t forget your camera!

We are pet friendly, especially for well behaved pets!  We just ask that if your furry friend becomes loud or causes a disturbance that you take him/her away from the group so as not to take away from the others guests’ enjoyment of the tour.  Additionally, if you think your pet will react adversely to seeing large draft horses in the streets, we ask that you do not bring her/him along as we will encounter horse drawn carriages throughout the tour.

All walking tours can be cancelled up to 24 hours prior to the walk with a full refund. There will be no refunds for tours cancelled within 24 hours. If you need to change your reservation, no problem, as long as the change request is made 2 hours prior to the tour start time.

All advance payment must be made by credit card, either over the phone or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. If you prefer to pay in person, you can do so with a credit card or in cash with the attendant at our desk at 45 Pinckney Street  between 9am and 5pm. We accept Visa, Mastercard, Discover and American Express.  Our tour guides accept cash payments only.

When we have space! Check our website’s online booking for availability first. If you can’t find what you’re looking for, there is a chance that it’s sold out or it may just be unavailable online because it is within a day or two of the tour. When in doubt, give us a call and we can always reserve a spot for you, depending on availability, of course. A minimum of 48 hours is required to book any private tour.

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour (and very much appreciated!). The amount is completely up to you.

Yes! If you are traveling in a group and would like to inquire about a private or group tour, or if you would like to request a private tour with a particular tour guide, please send us an email at [email protected] with the day and time of your preference and the tour guide you would like to request (if applicable) and we will send you a quote and confirm availability.

We will do our best to accommodate requests for particular tour guides, but cannot guarantee the availability of specific tour guides for our regularly scheduled tours. However, if you are interested, we would be happy to send you a quote for a private tour with your requested guide, based on availability. Please email us at [email protected] for more information.